Building an Inclusive Organization

Leveraging the power of diverse workforce

By Stephen Frost and Raafi Alidina


A diverse workforce is a business imperative. Without it, companies are made up of employees who come from the same background and have the same skills and, therefore, the same blind spots. A diverse workforce brings together different strengths, a variety of experiences, a huge breadth of knowledge and a wealth of creative problem-solving techniques. However, in order to leverage the benefits of this diverse workforce, businesses must be inclusive. Inclusion ensures that employees feel supported, are treated fairly and are therefore happier, more engaged and more productive. Building an Inclusive Organization is a practical guide to creating an environment of real inclusion. It explains how to remove unconscious bias from company processes including recruitment and selection, how to make the case for diversity and inclusion to all stakeholders and how to embed inclusion into an organization’s culture and overall business strategy.

Packed with case studies from organizations including KPMG, Uber, Salesforce, Harvard University and the UK National Health Service (NHS), Building an Inclusive Organization shows how to implement robust processes and policies to foster diversity and inclusion in organizations of any size, and in all sectors, including the creative industry, finance, tech, and academia and foundations. Guidance and advice is also provided on how to use ‘nudges’ to change behaviours and overcome bias, how to achieve transparency and accountability, and how to measure, review and evaluate inclusion.

Key features at a glance:

  • Provides guidance on how to make the argument for inclusion to all business stakeholders and build consensus among colleagues
  • Explains how to measure representation but also go beyond this to measure inclusion and identify if diversity strategies are really working Includes case studies from global organizations including KPMG, Uber, Salesforce, Harvard University and the UK National Health Service (NHS)
  • Covers how to achieve inclusion in any organization with specific guidance for academic institutions, professional services firms, large corporates, public sector departments and media businesses


Publisher: Kogan Page

Published: 2019

EAN: 9780749484286

Format: 230 x 155

Extent: 280 pages

Buy from Kogan Page